Redact-It® Frequently Asked Questions
General Questions
Evaluation & Licensing Questions
Functionality Questions
General Questions
Question: How can Redact-It Enterprise help my organization?
Redact-It Enterprise is the most efficient and effective way to remove privacy and sensitive information from your documents.
- Redact PDF, TIFF, DOC, XLS, PPT and Microsoft Outlook messages (server version supports virtually any format)
- Redacted version saved to PDF, TIFF or secure CSF
- Redact by word/phrase or phrase list
- Built-in pattern recognition for privacy information like social security and phone numbers
- Redact lists of search terms or record a reusable script of redaction criteria
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Question: I'm an Image Services Customer... can I use Redact-It?
For the most flexible integration to IBM products, refer to our Brava! Enterprise for FileNet P8. If you have an immediate need for redaction and are using the FileNet Image Services platform, our products can still help you. Contact us to find out how Redact-It can enhance Image Services.
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Question: What's unique about Redact-It Enterprise?
The Redact-It Enterprise Server uses patent-pending technology to intelligently remove sensitive content and privacy information from documents as an effortless part of your business processes. Redact-It creates a PDF, TIFF or CSF rendition of the redacted file, leaving the source file untouched. Redact individual documents on-demand in an automated workflow process or redact entire folder hierarchies as a batch process. Use complex expressions to automatically redact all instances of a phrase, name, social security number, phone number, account number, monetary amount and more. Or, redact predefined block out zones on common image document types. Redacted content is actually removed in the output file, not just covered, as is hidden document data or metadata.
And Redact-It supports any document type, including Adobe PDF, TIFF and Microsoft Word and Excel.
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Question: How difficult is it to use Redact-It software?
Redact-It is a simple, electronic way to streamline your redaction workflow. View our short 3-minute demo to see how easy it is to use Redact-It software. In virtually no time you’ll learn how easy it is to swap out your ink marker for a touch of the mouse.
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Evaluation and Licensing Questions
Question: Can we evaluate Redact-It Enterprise before we license it?
Yes. You can request an evaluation copy of Redact-It Enterprise by contacting our sales department by phone at 800-398-7005 from 7am to 6pm (MST) Monday through Friday, by e-mail at sales@infograph.com. We also have an online demo.
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Question: How do I get help during my evaluation period?
You may reach our Sales or Technical Support departments at 800-398-7005 or via email at sales@infograph.com. Assistance is available from 7 a.m. to 6 p.m. MST Monday through Friday.
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Question: How is Redact-It Enterprise licensed and what does it cost?
To receive a quote, please contact our Sales group via email at sales@infograph.com.
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Functionality Questions
Question: What formats does Redact-It Enterprise support?
Redact-It supports any document type, including Adobe PDF,TIFF and Microsoft Office formats.
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Question: What key features does Redact-It Enterprise support?
Click here to see a detailed feature summary.
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Question: How is Redact-It Enterprise better than other alternatives?
Redact-It Enterprise performs true redaction, with the redacted (blocked out) content being removed as it is saved to a PDF or secure CSF rendition. Redact-It removes redacted text strings in a way that is impossible to de-engineer (which is technically possible in other solutions since the font and character sizing of each letter removed remains). Search for and redact words/phrases at one time, or redact from a list of phrases.
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